Return Policy

PLACING ORDERS Special or custom orders require a minimum 25% deposit. A special order is defined as any merchandise that is ordered specifically for you. This includes merchandise that our company currently does not have on hand, whether it be a different color, style, duplicate or the like. Arrival/notification times will vary depending on the manufacturer.

Delivery dates on special orders are our best estimate. Bell’s Home Furnishings is not responsible for manufacturer delays.

Product size and product dimensions are solely the responsibility of the customer. Should merchandise not fit, it is up to Bell’s sole discretion on if they will accept returning the item. If returned, a restocking fee, cost of freight, cost of delivery charges, and reselection will apply.

Special Orders are not cancellable, any deposits or payments are not refundable. Should you request us to hold your purchase for a limited amount of time, payment will be expected upon the arrival/notification of your order.

ORDER CANCELLATION Once you have placed your special order with a Bell’s Home Furnishing’s associate, our buying team will submit your order to the manufacturer. Bell’s is then financially obligated to purchase the merchandise from the manufacturer. Because of this, we do not accept order cancellations. Any exceptions to the cancellations policy will be the sole discretion of Bell’s Home Furnishings. If Bell’s deems it appropriate to cancel an order, a 25% restocking fee and freight charges will apply.

LAYAWAY You may reserve the sale price of non-Clearance Center, regularly stocked items and delay delivery for up to 60 days. A payment must be made every 14 days to keep the order in good standing or the order may result in cancellation of the order. Merchandise on layaway is not physically held, however our buyers will project purchases at the price you reserved. It is important to let us know in advance when you will want your layaway purchase. Cancellations on orders within 60 days will be refunded by in-store credit only. Orders over 60 days will be voided and deposits and payments will not be refunded or credited.

INSPECTION & ACCEPTANCE OF MERCHANDISE It is the customer’s responsibility to inspect their new merchandise at the time of their delivery or pick up. If there are any issues with the merchandise, notes need to be made on the delivery or pick up paperwork before signing. Bell’s Home Furnishings is not responsible if damage is found after the time of delivery or pick-up. A customer’s signature indicates acceptance of their merchandise. If a customer chooses not to inspect their merchandise, they are accepting the products “as-is” and is fully responsible for any replacements or repair costs.

DAMAGED MERCHANDISE If merchandise arrives damaged, it is the responsibility of Bell’s Home Furnishings and/or the manufacturer to repair or replace the damaged item. Bell’s Home Furnishings reserves the rights to repair any damages. Bell’s will determine if an item will be repaired or replaced. If a repair is not possible then a replacement piece will be ordered and replaced with the damaged item. The damage item becomes Bell’s property.

WARRANTY Bell’s Home Furnishings will obtain service for you for a period of one year from your delivery date or purchase date. Product warranties are provided by the manufacturer and are limited to material defects, not from customer use. Damages from use, such as color-fastness, fading, scratches, snags, tears, wear, and/or other types are not covered. Items that are used commercially are excluded as well as merchandise mishandled or misused. We will repair the product or at the manufacturer option replace the item should a repair not be possible within the manufacture’s specifications. Bell’s will also adhere to any manufacturer warranties that are extended past one year, although note that travel and labor are often only covered for one year. See store for details & any additional charges that may apply.

If merchandise was picked up at the time of the sale, the customer will be responsible to transport their merchandise for warranty repairs that are needed to be done on-site. If merchandise was delivered by Bell’s delivery team at the time of the sale, Bell’s delivery team will be responsible for transporting merchandise that needs on-site warranty repairs. Customer’s that live in areas out of our delivery area will be responsible for any trip charges incurred in the warranty process. Please see delivery areas noted under our Services page.

When an item is sold “AS-IS,” it is being sold with no warranty and in its current condition.

When an item is out of warranty, our service team will provide the customer with a quote to repair their merchandise based on cost of parts, freight, trip charges, and labor. A customer may bring in an item to save on trip charges.

To help our service team diagnose the issues and obtain parts timely, we may request photos of defective areas to be sent to bells.customerservice@gmail.com.

RETURNS Any product purchased that is not in stock at the time of sale or that is ordered specifically for you are considered “special order” items. Special orders are not returnable. Other non-returnable items include pillows, mattress pads, and clearance items tagged “all sales final.” Any stock item may be returned within 3 days of the delivery or pick up date provided that the item was not a clearance item, layaway, special order, and is in new condition. New condition includes but is not limited to the following: no signs of wear or tear, scratches, nicks, stains, pet hair, smoke damage/odor, or missing parts/pieces. Bedding needs to be in its original sealed packaging. We reserve the right to refuse an item should it not be in new condition. The item must be returned with all instructions, packaging, parts and warranty tags attached. We reserve the right to restocking charges on any returned item as well. A $70 delivery/pick-up charge will be applied if our delivery team needs to pick an item back up for a return. No returns or refunds will be allowed on layaway items, AS-IS items, or bedding. All returns are subject to return authorization and inspection. Any exceptions to the return policy will be the sole discretion of Bell’s. As a customer, you agree to the terms and conditions published above when you place a completed order with our company. In addition, the customer authorizes their credit card company to abide by these terms. We reserve the right to cancel orders at any time.

REFUNDS Refunds will be returned by same method of payment originally given. Please allow 14 days for refund processing. Refunds are made to the purchaser only. All cash and check payments will be refunded by corporate check. All credit card refunds will be refunded to the card used in making the purchase. Allow 14 days from the original cancellation date for all refunds.

30-DAY MATTRESS COMFORT GUARANTEE We understand that customers’ needs, and comfort levels are different, so to prove our commitment to our customers’ satisfaction, we offer you this one time "30-Day mattress comfort guarantee" with your purchase of selected sleep sets. This guarantee is offered to Queen and King mattresses that are at the $799 Queen Level and up. Clearance models excluded. One of Bell’s bed guard mattress protectors must be purchased and used with the original purchase.

A reselection is warranted after the consumer sleeps on their mattress for 30 days. A reselection expires at 61 days after delivery. At the time of reselection, a minimum exchange fee of $100.00 will be charged.

Any additional difference in price will require your additional payment or in the case of a lesser price you will receive an in-store credit for the difference. Exchanges will be made for the same size and profile only as originally purchased. Exchanges of foundations due to height will be charged an additional delivery fee.

Adjustable bed bases are excluded from this guarantee.

Stains, accidental or intentional damage or missing law tags will void any sleep set comfort exchange. Mattresses, foundations, pillows, and mattress protectors are not returnable or refundable.

SHIPPING POLICY/DELIVERY POLICY Please be assured that your items will ship out as soon as possible from the date of purchase. If a special order is placed, please anticipate a longer delivery time. You will be notified once the item has been received in our warehouse. We cannot ship to P.O. boxes. If you are trying to estimate when a package will be delivered, please note the following: Credit card authorization and verification must be received prior to processing.

SHIPPING & HANDLING COSTS Costs for these services will be determined at the time of purchase or shipment.

PLEASE NOTE: Out-of-state orders WILL NOT be charged sales tax. In-state orders will be charged 6% sales tax.